Oman Air, the flagship company of the Sultanate of Oman’s Civil Aviation sector, commenced operations in 1993. Starting off as a regional airline, Oman’s national carrier has witnessed rapid growth in the years after it was established. Today, it is recognised as a major global airline connecting cities across the world to Oman. Oman Air has played a major role in making Muscat a leading traffic hub in the Middle East and supporting commercial, industrial and tourism activities. Oman Air Published notification for the post of Customer Service Agent. Candidates who looking for Agent (Customer Services) Job this is wonderful opportunity for them. Eligible candidates can apply before 20.04.2022. More details given below.
Post Name : Agent- Customer Services.
Job Location :KSA- Madinah
Educational Qualification : Two years college diploma or Fresh Secondary School Higher Qualification & experience in the related field will be advantage & preferred.
Job Location :KSA- Madinah
Educational Qualification : Two years college diploma or Fresh Secondary School Higher Qualification & experience in the related field will be advantage & preferred.
Skill/Knowledge :
- Proficiency in English language (Spoken & Written)
- Knowledge of Arabic or an international language will be an advantage and desirable but not essential.
- Proficient in MS Office
- Customer service oriented
- Familiar with SABRE system program
- Familiar with HACCP system (in-house training will be provided)
- Excellent supervisory and time management skills
- Excellent planning, organizing and maintenance skills.
- Experience Required : Experience in the related field.
Job Description :
General
1.Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air;
2.Shall comply with laws, regulations and procedures of the State of work location.
3.Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
4.Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
5.Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
1.Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air;
2.Shall comply with laws, regulations and procedures of the State of work location.
3.Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
4.Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
5.Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
Job Related
1.Ensure company memo’s, airline manuals are regularly read to update current procedures and regulations.
2.Carry out duties on all areas of passenger services section as directed by superiors.
3.Working detail guidelines will be provided applicable.
4.Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers
5.In coordination with ASDM implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
6.Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
7.Liaise with Catering/Engineering in all areas affecting Passenger Services.
8.Safeguard Oman Air’s marketing interests at all times.
9.Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
10.Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
11.Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
12.Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
13.Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded.
How to Apply:
Interested and eligible candidates can apply though official website of Oman Air(Apply Link given below). Candidates can apply before 20.04.2022
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